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Last updated May 25, 2026

Terms of Service

The terms governing noorflows consulting engagements. Plain language, no legalese traps.

1. Overview

These Terms of Service ("Terms") govern your use of the noorflows.com website and any consulting services provided by Syed Noor ("noorflows", "we", "I"). By purchasing a product or engaging noorflows for consulting services, you agree to these Terms.

2. Services

noorflows provides n8n workflow automation consulting services including, but not limited to:

  • Workflow audits and pre-flight reviews
  • Workflow design, development, and deployment
  • n8n instance setup and self-hosted infrastructure configuration
  • Stack migrations to n8n from other platforms
  • Ongoing retainer-based automation support

All engagements are consulting and development services. noorflows does not provide legal, financial, or compliance advice.

3. Engagement structure

Fixed-price engagements

All project-based engagements are fixed-price. Before work begins, you will receive a written scope document detailing:

  • Specific deliverables
  • Timeline and milestones
  • Total price
  • What is and is not included

Work does not begin until the scope document is mutually agreed upon and payment is received.

Retainer engagements

Retainer engagements provide a set number of hours or scope per billing period. Retainer terms, including scope, response times, and billing cycles, are defined in a separate retainer agreement provided before the engagement begins.

Communication

All communication is asynchronous and email-only. There are no video calls, phone calls, or real-time chat requirements. You will receive written progress updates. Every decision and deliverable is documented in writing.

4. Payment

Payments are processed by Polar.sh, which acts as the Merchant of Record. Polar.sh handles all payment processing, sales tax, and VAT.

By making a purchase, you also agree to Polar.sh's terms of service.

Prices are listed in USD. Polar.sh may convert to your local currency at checkout.

5. Bug-fix guarantee

All deliverables include a post-delivery bug-fix guarantee. If a workflow or system delivered by noorflows contains a bug — defined as behaviour that deviates from the agreed scope document — it will be fixed at no additional charge within the guarantee period:

  • Pre-flight Review (Tier A): 14 days
  • Stack Migration (Tier B): 90 days
  • Self-Hosted Setup (Tier C): 90 days
  • Integration Build (Tier H): 30 days (per individual build)
  • Retainer (Tier I): Covered during active retainer period

The guarantee covers bugs in the delivered work only. It does not cover issues caused by changes you or a third party made to the delivered workflows, upstream API changes by third-party services, or changes to your n8n instance environment that were not part of the original scope.

6. Refund policy

If the delivered work does not meet the requirements defined in the written scope document, you are entitled to a full refund within 7 days of delivery.

To request a refund, email syed@noorflows.com with a description of how the deliverables fail to meet the agreed scope. Refunds are processed through Polar.sh.

Refund eligibility requires:

  • A written scope document was agreed upon before work began
  • The request is made within 7 calendar days of final delivery
  • The deliverables demonstrably fail to meet the scope

Refunds are not available for change-of-mind, scope changes requested after delivery, or for work that functions as specified in the scope document.

7. Intellectual property

Client ownership

Upon final payment, you own all deliverables produced during the engagement. This includes:

  • n8n workflow JSON files
  • Custom code nodes and functions
  • Documentation, runbooks, and setup guides
  • Configuration files and infrastructure-as-code templates

You may use, modify, redistribute, or resell the deliverables without restriction.

noorflows retains

noorflows retains the right to:

  • Use general knowledge, techniques, and patterns gained during the engagement in future work (no client-specific data or proprietary logic)
  • Reference the engagement in portfolio materials (company name and general scope only) unless an NDA is in place

Pre-existing materials

Any frameworks, templates, or tools that existed before the engagement and are incorporated into deliverables are licensed to you on a perpetual, royalty-free, non-exclusive basis.

8. Confidentiality and NDA

noorflows treats all client data, credentials, and business logic as confidential by default. We do not share client information with third parties.

A formal Non-Disclosure Agreement (NDA) is available on request at no additional charge. If you require an NDA, request one before the engagement begins.

9. Client responsibilities

For engagements to proceed on schedule, you agree to:

  • Provide timely access to systems, credentials, and documentation required for the work
  • Respond to clarification requests within a reasonable timeframe
  • Review and accept deliverables within the agreed timeline
  • Maintain backups of your own systems and data

Delays caused by the client (unanswered questions, withheld access, delayed reviews) may extend the project timeline proportionally.

10. Limitation of liability

To the maximum extent permitted by applicable law:

  • noorflows' total liability for any claim arising from an engagement shall not exceed the total amount paid by you for that engagement
  • noorflows is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost data, business interruption, or cost of substitute services
  • noorflows is not liable for damages caused by third-party services, APIs, or platforms integrated into the delivered work, including but not limited to downtime, API changes, or data loss by those services

11. Disclaimer of warranties

The website and its content are provided "as is" and "as available" without warranties of any kind, express or implied.

Consulting deliverables are warranted only to conform to the written scope document for the duration of the applicable bug-fix guarantee period. No other warranties are made regarding deliverables, including any implied warranties of merchantability or fitness for a particular purpose.

12. Termination

Either party may terminate an engagement at any time by written notice (email).

  • If you terminate: You will be charged for work completed up to the termination date, and any completed deliverables will be delivered to you
  • If noorflows terminates: You will receive a full refund for any undelivered work

Retainer engagements may be cancelled with 14 days written notice before the next billing period.

13. Governing law and disputes

These Terms are governed by and construed in accordance with the principles of international commercial law. Both parties agree to attempt to resolve any dispute arising from these Terms or any engagement through good-faith negotiation via email before pursuing any other remedy.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through arbitration under the rules of any mutually agreed arbitration body.

14. Modifications

We may update these Terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the site or services after changes constitutes acceptance of the updated Terms.

Changes to these Terms do not retroactively apply to engagements already in progress. Active engagements remain governed by the Terms in effect at the time the scope document was agreed upon.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Contact

For any questions about these Terms:

Syed Noor
syed@noorflows.com
noorflows.com

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